I was apprehensive about the process of mediation, because I wasn’t convinced it would achieve anything. I was very wrong. In one session, Dorcas was able to achieve what our company couldn’t achieve in a year - bring two people to a point where they could have a civil discussion. A few sessions later, and it seemed like a tide that was immovable had finally turned and I credit 100% of this to Dorcas. I will be forever grateful for her courtesy, kindness and professionalism. I honestly believe she could help to resolve any situation, no matter how ill the feeling. She has had an immeasurable impact not only on my business, but on my life because she’s helped to resolve a situation that had been causing a lot of pain for a long time.