In this half day interactive workshop your team will learn practical skills to help them deal with conflict as it arises in workplace situations – with staff, colleagues and customers.

Conflict arises in all situations in life, it is inevitable, unavoidable, but if managed proactively with the rights skills, it need not lead to the kind of stress and distress that people fear

The skills we will cover in the workshop are:

• Active and effective listening
• Asking the right questions
• Re-framing how we express ourselves to lead to better conversations and challenging assumptions, perceptions and misunderstandings
• Finding creative solutions to address the conflict in a constructive way
• Mastering difficult conversations

Participants will have the opportunity to practice these skills in a relaxed, encouraging environment and will take away practical tips for managing conflict.

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